FAQ – TOMBOI BARBI

CONTACT US

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries only, please email [email protected].

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to all e-mails within 48 hours.

WHERE CAN I BUY ARTWORK?

Original art by Tomboi Barbi is currently sold exclusively online at tomboibarbi.com

WHERE ARE YOU BASED?

Born and raised in Los Angeles, CA, I am now currently based in Brooklyn, NY! PRESS INQUIRIES?

For press inquiries please contact our team at [email protected].

EXCHANGES/RETURNS:

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Currently all sales are final. No returns or exchanges are accepted. Thank you for your understanding.

WHAT IF MY ITEM IS MISSING?

Although, I put my heart and soul into my work, I am not responsible for lost delivery. Please contact me with any questions or concerns about your order.

ABOUT MY ORDER

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT HAS BEEN PLACED?

We can’t make any promises, but we’ll give it our best shot. Email us ASAP at [email protected] for any changes regarding shipping address, or order cancellation.

WHERE DO I ENTER MY PROMO CODE?

Enter your promo code at checkout, before you enter your credit card info!

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

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We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Apple Pay, PayPal, Shop Pay or After Pay!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA) DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Tomboi Barbi. The customer is responsible for any and all customs charges due on delivery of product. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

SHIPPING

WHEN WILL MY ORDER ARRIVE?

Rates are calculated by carrier based on destination and weight. The customer is responsible for all customs and duty charges.

What is Route?

ROUTE PACKAGE PROTECTION

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Purchased Route Protect and need to file a shipping issue? File here: https://claims.route.com

WHAT ARE ROUTES POLICIES?

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.

For a detailed breakdown of Route’s official insurance policy, please see https://route.com/insurance